CUSTOMER SUPPORT

Warranty and Repair Services

Beckwith Electric strives to achieve a very high level of quality in every product it sells. Before a relay or control leaves the factory, it undergoes rigorous testing and inspection. However, if there is ever a problem, it is Beckwith Electric's mission to meet and exceed customer support service needs and expectations.

Our customer support team is here to help with Beckwith Electric warranty and repair services designed to protect your investment and minimize costly downtime.



  • If you are UNSURE that your product is defective, please contact Customer Support for diagnostic assistance.

  • If you are SURE that your product is defective and needs to be returned, please complete the pre-authorization online form to request a Return Material Authorization (RMA) Number or call 727-544-2326 and ask for the Returns Administrator.


WARRANTY

The Beckwith Electric Warranty is defined in the standard Terms of Agreement.

10 Year Warranty from Date of Shipment:
M-2001D, M-3311A, M-3425A, M-4272, M-6200A, M-6280A, M-6283A, M-76XX Products

5 Year Warranty from Date of Shipment:
All other Beckwith Electric manufactured products and engineering services, the warranty period is five (5) years from date of shipment after November 1, 2001.

Beckwith Electric Company, Inc. provides a warranty for equipment enclosures, manufactured by Beckwith, guaranteeing that our metal enclosure will, upon delivery to the customer and up to one year after delivery be free of defects in material and workmanship. However improper handling and storage after delivery can adversely affect product quality and Beckwith will not be liable for any resulting damage. Determination of improper handling or storage will be by Beckwith Electric Co., Inc. examination of returned product.

REPAIR COST ESTIMATES: Cost estimates can be provided when requested by the customer. This requires a thorough evaluation of the unit and involves minor repairs before the charges can be assessed. Estimates start at a minimum $300 charge.

TURN AROUND TIME FOR REPAIRS: The normal turn around cycle is three weeks from the date of receipt at the factory.


IN-WARRANTY REPAIRS

FREIGHT: Units returned must be received prepaid. Repaired units will be shipped at our expense. Priority returns, when requested, will be shipped at the customer’s expense.

REPAIR CHARGES for PROTECTION: Early product life failures (within 30-days) are the responsibility of Beckwith Electric and will be repaired at no charge including calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test.

In-warranty units returned for repair due to damage from misuse in service, including damage from subjecting a relay to over voltage, will be subject to out-of-warranty rates. Units returned with an open fuse, or units for which no problem can be detected, will be subject to an out-of-warranty minimum charge of $500 because test and recertification are performed at a minimum. Units damaged beyond repair will be returned to the customer.

From time to time a customer may simply want to test, recertify, upgrade firmware and/or have a modification done to a protective relay, synchronizer, or MBT product while the unit is still in warranty. In those cases, the following charges will apply:

Test/Recertify Relay $500
Firmware Upgrade & Test/Recertify Relay $500
Modification & Test/Recertify Relay **
**To be determined.  

REPAIR CHARGES for CONTROLS: Early product life failures (within 30-days) are the responsibility of Beckwith Electric and will be repaired at no charge including calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test. In-warranty units returned for repair due to damage from misuse in service, including damage from subjecting a control to over voltage, will be subject to out-of-warranty rates. Units returned with an open fuse, or units for which no problem can be detected, will be subject to an out-of-warranty minimum charge of $300 because test and recertification are performed at a minimum. Units damaged beyond repair will be returned to the customer. From time to time a customer may simply want to test, recertify, upgrade firmware and/or have a modification done to a control product while the unit is still in warranty. In those cases, the following charges will apply:

Test/Recertify Control $300
Firmware Upgrade & Test/Recertify Control $300
Modification & Test/Recertify Control **
**To be determined.  

OUT-OF-WARRANTY REPAIRS

FREIGHT: Units returned must be received prepaid. Repaired units will be shipped at the customer’s expense. Normal shipping mode is “ground” unless otherwise requested.

REPAIR CHARGES for PROTECTION: The repair charges for Protection products as well as Synchronizing, and Motor Bus Transfer products are as follows:

Test/Recertify Relay $500
Firmware Upgrade & Test/Recertify Relay $500
Minimal Repair (resistor/capacitor/diode replacement) & Test/Recertify Relay $1,000
Minor Repair (power supply or HMI replacement) & Test/Recertify Relay $1,500
Major Repair (replace CPU board) & Test/Recertify Relay $2,500
Modification & Test/Recertify Relay **
**To be determined.  

NOTE: A Minimal Repair typically includes component replacement, calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test.

REPAIR CHARGES for CONTROLS: The repair charges for control/adapter panel, as well as control accessories are as follows:

Test/Recertify Control $300
Firmware Upgrade & Test/Recertify Control $300
Minimal Repair (resistor/capacitor/diode replacement)
& Test/Recertify Control
$400
Minor Repair (interface board or ancillary board) & Test/Recertify Control $600
Major Repair (replace CPU board) & Test/Recertify Control $1,000
Modification & Test/Recertify Control **
**To be determined.  

90-DAY WARRANTY: Replaced components and repair work are under a 90-day warranty from the date of completion.