Version: 02.04.14

	Download Installer .msi (13.6 MB)
	Download .zip (12.1 MB)
	Product Advisory #4 M-3820D (M-3425 Series) IPScom® Software HMI Display Blanking on the M-3425 and M-3425A Relays

Note: The .msi download is a Windows Installer File. Just double-click the download file to start the installation procedure. By running the file, you install the software on your computer. For the .zip download, click on the link and save the file to your computer.

Frequently Asked Questions

Q: Why is the relay HMI display not blanking out after five minutes of unattended operation?

A. The M-3820D IPScom (Version D0133V.02.04.13) contained a bug that inadvertently turns the display back on. Use the current Version D0133V.02.04.14 to solve the problem. See Product Advisory #4 for additional information.

Q: What is the difference between IPScom M-3800A, M-3820A, and M-3822.

A: IPScom M-3800 works with the M-3420 and M-3430 generator protection relays.  IPScom M-3820 works with the M-3310 transformer protection relay and the M-3425 generator protection relay.  IPScom M-3822 works with the M-3520 intertie protection relay.

Q: I'm having trouble running my IPScom software on a Windows-NT system?

A: Some of our software contains 16bit code which Win-NT does not support. You can correct this by placing a /nt switch after the target in the shortcut properties. Ie., the target would read:
C:\becoware\ipscom22.exe /nt

Q: How do I set communications parameters if I have an M-3310/M-3425 without the human-machine-interface (HMI)?

A: Installed along with IPScom is a utility program called IPSutil.exe. IPSutil is used to set communication and other system parameters on units shipped without an HMI. This program can be run from the install directory (default c:\becoware) and may be used on units with and without HMIs.

Q: When I print information from IPScom it is very small on the page.  How do I fix this?

A: Printouts may be appear compressed on high resolution printers. Decrease the DPI setting to approximately 300 DPI in the printer properties to obtain desired results.

Sales and Service

For sales and service information contact your local representative or contact the factory:

E-mail: sales@beckwithelectric.com
Call (727) 544-2326 or Fax (727) 546-0121