In-Warranty Repairs

PROCEDURE FOR RETURNS
Contact Customer Technical Services at (727) 544-2326 for a “Return Material Authorization Number” or “RMA Number.” The following information is required to issue an RMA Number: model number and serial number of the unit(s) affected; addresses for shipping and billing; reason for return; and name and phone number of a contact person. Proper packaging is important. To ensure unit integrity, follow proper packaging procedure.

FREIGHT:
Units returned must be received prepaid. Repaired units will be shipped at our expense. Priority returns, when requested, will be shipped at the customer’s expense.


REPAIR CHARGES for PROTECTION:
Early product life failures (within 30-days) are the responsibility of Beckwith Electric and will be repaired at no charge including calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test.

In-warranty units returned for repair due to damage from misuse in service, including damage from subjecting a relay to over voltage, will be subject to out-of-warranty rates.

Units returned with an open fuse, or units for which no problem can be detected, will be subject to an out-of-warranty minimum charge of $500 because test and recertification are performed at a minimum.

Units damaged beyond repair will be returned to the customer.

From time to time a customer may simply want to test, recertify, upgrade firmware and/or have a modification done to a protective relay, synchronizer, or MBT product while the unit is still in warranty. In those cases, the following charges will apply:

1. Test/Recertify Relay $500.00
2. Firmware Upgrade & Test/Recertify Relay $500.00
3. Modification & Test/Recertify Relay TBD

REPAIR CHARGES for CONTROLS:
Early product life failures (within 30-days) are the responsibility of Beckwith Electric and will be repaired at no charge including calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test.

In-warranty units returned for repair due to damage from misuse in service, including damage from subjecting a control to over voltage, will be subject to out-of-warranty rates.

Units returned with an open fuse, or units for which no problem can be detected, will be subject to an out-of-warranty minimum charge of $300 because test and recertification are performed at a minimum.

Units damaged beyond repair will be returned to the customer.

From time to time a customer may simply want to test, recertify, upgrade firmware and/or have a modification done to a protective relay or synchronizer product while the unit is still in warranty. In those cases, the following charges will apply:

1. Test/Recertify Control $300.00
2. Firmware Upgrade & Test/Recertify Control $300.00
3. Modification & Test/Recertify Control TBD

REPAIR COST ESTIMATES
Cost estimates can be provided when requested by the customer. This requires a thorough evaluation of the unit and involves minor repairs before the charges can be assessed. Estimates start at a minimum $300 charge.

TURN AROUND TIME FOR REPAIRS
The normal turn around cycle is three weeks from the date of receipt at the factory.

Non-Warranty Repairs

FREIGHT:
Units returned must be received prepaid. Repaired units will be shipped at the customer’s expense. Normal shipping mode is “ground” unless otherwise requested.

REPAIR CHARGES for PROTECTION:
The repair charges for Protection products as well as Synchronizing, and Motor Bus Transfer products are as follows:

1. Test/Recertify Relay $500.00
2. Firmware Upgrade & Test/Recertify Relay $500.00
3. Minimal Repair (resistor/capacitor/diode replacement) & Test/Recertify Relay $1000.00
4. Minor Repair (power supply or HMI replacement) & Test/Recertify Relay $1500.00
5. Major Repair (replace CPU board) & Test/Recertify Relay $2500.00
6. Modification & Test/Recertify Relay TBD

NOTE: A Minimal Repair typically includes component replacement, calibration, hi-pot, SWC test, 24-hour burn-in, and final electrical/mechanical test.

REPAIR CHARGES for CONTROLS:
The repair charges for control/adapter panel, as well as control accessories are as follows:

1. Test/Recertify Control $300.00
2. Firmware Upgrade & Test/Recertify Control $300.00
3. Minimal Repair (resistor/capacitor/diode replacement) & Test/Recertify Control $400.00
4. Minor Repair (interface board or ancillary board) & Test/Recertify Control $600.00
5. Major Repair (replace CPU board) & Test/Recertify Control $1000.00
6. Modification & Test/Recertify Control TBD

90-DAY WARRANTY: Replaced components and repair work are under a 90-day warranty from the date of completion.