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If you are UNSURE that your product is
defective, please contact Customer Support
for diagnostic assistance. |
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- OR - |
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If you are SURE that your product is defective
and needs to be returned, please complete
the pre-authorization online form to request a Return Material
Authorization (RMA) Number or call 727-544-2326 and ask for the Returns
Administrator. |
Warranty Repairs
All returns must have a valid Return Material Authorization (RMA) number
clearly written on the outside of the box. Do not return any products
until you receive an RMA number from the Returns Administrator. Units
returned must be received prepaid. For customers located in the United
States, Beckwith Electric pays all shipping charges incurred to ship the
product back to the customer. For all other countries, the customer shall
pay all shipping, broker fees, duties and taxes incurred in shipping products
to and from Beckwith Electric. Priority returns, when requested, will
be shipped at the customer's expense. Early product failures due to Beckwith
Electric will be repaired at no charge including calibration, hi-pot,
SWC test, 24-hour burn-in, and final electrical/mechanical test. Accidents
arising from misuse in service and over voltage will be subject to a non-warranty
charge starting at $300. Units returned with an open fuse, or units for
which no problem can be detected, may be subject to a non-warranty charge
starting at $300. Units damaged beyond repair will be returned to the
customer.
Non-Warranty Repairs
All returns must have a valid Return Material Authorization (RMA)
number clearly written on the outside of the box. Do not return any products
until you receive an RMA number from the Returns Administrator. Units
returned must be received prepaid. Repaired units will be shipped at the
customer's expense. Normal shipping mode is "Ground" unless
otherwise requested. The minimum repair charge is $300 which includes
one component replacement, calibration, hi-pot, SWC test, 24-hour burn-in,
and final electrical/mechanical test. A purchase order is necessary to
proceed with repairs. Please contact us for estimates. The repair charges
for labor are charged at $85 per hour. Additional components are assessed
a nominal fee. Replaced components and repair work are under a 90-day
warranty from date of completion.
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Please Note:
Effective 11/1/2001, Beckwith Electric changed the warranty period
to five (5) years from date of shipment for Products and Engineering
Services shipped after this date. For Products and Engineering Services
shipped prior to 11/1/2001, the warranty period remains two (2) years
from date of shipment.
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