CAREERS

Customer Technical Support

Please click on the job title or scroll down the webpage to browse open Customer Technical Support positions at Beckwith Electric.

 

Integration Application Engineer

The following represent brief/broad descriptions. It is not intended, nor should it be construed, to represent a comprehensive and/or exhaustive description of all duties/responsibilities and requisite skills associated with the position.

Summary

Responsible for the application of the company's products and systems ensuring they are technically correct.  Attainment of the bookings goals and objectives while promoting and fostering the image of the company on a worldwide basis.

Primary Responsibilities

  • Work closely with the Department Managers and Regional Sales & Application Managers to develop and implement marketing programs for the development of sales growth and customer service activities.
  • Work closely with the Department Managers and Regional Sales & Application Managers to meet or exceed the established bookings objectives for the company's products and services.
  • Assume a leadership role for the application and integration of the company's products and systems into SCADA, system automation, energy management and Smart Grid systems.
  • "Troubleshoot" specific customer integration and communication problems or marketing issues and propose solutions and changes that may be required for satisfactory resolution. Perform on-site investigation and testing as required.
  • Provide technical services to customers and in support of the company relating to the integration, use, operation and maintenance of the company's products and systems with particular emphasis on the firmware and software communications capabilities.
  • Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems.
  • Assist in the develop proposals for the company's products, systems and services in response to customer inquiries.
  • Comply with all work rules, including but not limited to, the Company's safety and attendance policies.
  • Review and verify customers relay and tapchanger control settings for calculation accuracy.
  • Troubleshoot and resolve customer problems with relay and control product mis-operations including analysis of setting, target log records, SOE records, and oscillography.

Secondary Responsibilities

  • As required, assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance by the customer.
  • As required, provide training to company employees, sales representatives and customers.
  • As required, represent the company at national and regional trade associations, conferences and exhibitions.
  • Assist the Department Managers to identify and develop marketing specifications for potential new product offerings and enhancements to existing products and systems.
  • Assist the Department Manager with the development of technical and promotional literature, documents and papers.
  • Satisfactorily perform all primary job functions.
  • Achievement of company's annual sales objectives.
  • Operate within established budget.
  • All other duties as assigned by management.

Education, Experience, Skills & Knowledge

  • Bachelors in Engineering, preference for BSEE, or equivalent experience. 
  • Training and first hand knowledge of hardware, firmware, and software requirements to integrate IED's into electric utility energy management, automation and control systems. 
  • Knowledge and experience in electric utility communication schemes required for SCADA, system automation and other energy management systems. 
  • Application, design or product engineering experience. 
  • Knowledge of the company's products and services and their application in the generation, transmission and distribution of electrical power.
  • Computer skills, including word, Excel, and DataWorks.
  • Ability to meet and work with customers at all levels within the organization.
  • Tact and diplomacy for working with others.
  • Troubleshooting over the phone, asks the right questions and talks individual through problem to solution.

Our Compensation Package includes a Competitive Salary, Paid Vacation and Holidays, 401(k) Plan, Health/Dental Insurance, Life and Short/Long Term Disability Insurance and Educational Assistance. We are a Drug Free Workplace and Equal Opportunity Employer.

  • Apply Online

  • E-mail: jobs@beckwithelectric.com using reference Job# IE040711

  • Mail: Human Resources Job# IE040711
    Beckwith Electric, 6190 118th Avenue North, Largo, FL 33773

  • Fax: (727) 544-2015, Attn: Human Resources, Re: Job# IE040711

  • In Person: 8:00 a.m. to 5:00 p.m., Monday through Friday
    Beckwith Electric, 6190 118th Avenue North, Largo, FL 33773

The job description does not necessarily describe all duties/responsibilities and requisite skills associated with the position.

Solutions Engineer

The following represent brief/broad descriptions. It is not intended, nor should it be construed, to represent a comprehensive and/or exhaustive description of all duties/responsibilities and requisite skills associated with the position.

Summary

Acts as liaison between customer and Beckwith. Coordinates post-sale activities pertaining to installation, service, and maintenance of all Beckwith products. Coordinates the internal activities to bring all customer service calls to resolution and closure.

Primary Responsibilities

  • Maintain customer interface as required via telephone communication and correspondence to establish necessary contact to complete task and resolve problems.
  • Responds to complaints or questions regarding product installation, service, or repair.
  • Coordinates activities to resolve product problems or service call issues (involves inter/intra departmental communications).
  • Tracks all customer service activities on PC and customer files and enter required information to complete records, logs and other report forms.
  • Provide feedback concerning customer service activities both internally and externally.
  • Provides quotes on cost estimates for repair service, and replacement and updates.
  • Arranges for return of product to customer's location for installation or from customer's location to shop for repairs that cannot be performed on premises.
  • Areas of support may include application, product support, training, user awareness, order administration, and field service.
  • Travel required approximately 50% of the time.
  • Reports and tracks corrective action of product nonconformance to appropriate departments.
  • Communicates software/hardware issues to engineering for timely resolution.
  • Administers customer feedback program.

Education, Experience and Skills

  • BSEE or AA/AS degree in electronic technology and equivalent experience. 2 years of Beckwith product knowledge; 5 years experience in customer assistance and problem resolution and 2 years utility experience.
  • Able to read blueprints, wiring diagrams, assembly and schematic drawings and interpret special instructions regarding work to be done as required by customer.
  • Knowledge of electronics with a repair background.
  • Ability to troubleshoot analog and digital electronic circuits to the component level.
  • Problem solving techniques to respond quickly and effectively to customers.
  • Ability to apply knowledge of Beckwith products in a variety of applications.
  • Ability to schedule and prioritize work and multiple tasks.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, safety rules, operating and maintenance instructions or governmental regulations.
  • Ability to write routine test and maintenance instructions/procedures, reports including repair reports and general business correspondence.
  • Ability to communicate effectively via telephone or in person to customers, field service technicians or employees.

Our Compensation Package includes a Competitive Salary, Paid Vacation and Holidays, 401(k) Plan, Health/Dental Insurance, Life and Short/Long Term Disability Insurance and Educational Assistance. We are a Drug Free Workplace and Equal Opportunity Employer.

  • Apply Online

  • E-mail: jobs@beckwithelectric.com using reference Job# SE121211

  • Mail: Human Resources Job# SE121211
    Beckwith Electric, 6190 118th Avenue North, Largo, FL 33773

  • Fax: (727) 544-2015, Attn: Human Resources, Re: Job# SE121211

  • In Person: 8:00 a.m. to 5:00 p.m., Monday through Friday
    Beckwith Electric, 6190 118th Avenue North, Largo, FL 33773

The job description does not necessarily describe all duties/responsibilities and requisite skills associated with the position.